Your account and data
How to correct or delete your child's details, remove a tutor, close your account, or get a copy of your family's data. Our privacy notice explains what we keep and why.
When you email us, write from the address you sign in with, so we know the request is yours.
Change your child's password
Sign in, open Family from your profile menu and choose Change password.
Remove a tutor
In Family, choose Remove beside the tutor. They stop seeing your child's progress straight away.
Correct your child's details
In Family, choose Change details to change your child's name or username. To change their school year or goal, email support@navivocab.com with the change, and we'll make it.
Delete your child's profile
In Family, choose Delete at the bottom of your child's card. You'll see what goes before anything is deleted. It's deleted straight away and removed from our backups within 30 days. This can't be undone. You can also email support@navivocab.com with your child's username.
Close your account
Open Your account from your profile menu and choose Close account. Your children's profiles and learning go with it. It's deleted straight away and removed from our backups within 30 days. You can also email support@navivocab.com.
Get a copy of your data
Open Your account from your profile menu and choose Ask for my data, or email support@navivocab.com. NaVi Vocab's support team (support@navivocab.com) answers within one month. You get one readable file: your account and, for each child, their details, lists, every answer and sentence, word progress, practice days, coins, wardrobe and tutors. You can also ask by emailing us.
Something else
You can also ask us to stop or limit how we use your data. If you're unhappy with our answer, you can complain to the Information Commissioner's Office: ico.org.uk/make-a-complaint.